Your inbox, handled. Done for you.
An AI assistant that drafts, replies, and triages your email. Set up, tuned, and quietly maintained by real humans in Calgary. You stay in control. You don't stay in your inbox.
What Achieve IT AI Email does
Achieve IT AI Email is an AI-powered email assistant for small and mid-sized businesses. After you securely connect your Gmail or Microsoft 365 mailbox, it reads your incoming messages to sort and prioritize them, draft replies in your own voice for your review, and flag anything that needs a human — so your team spends less time in the inbox and more time running the business.
Achieve IT AI Email accesses your Google account data solely to provide these features to you. We never sell your data or use it for advertising. See our Privacy Policy for full details on how your information is collected, used, and protected.
Three steps. About 20 minutes of your time.
You don't install software. You don't train an AI. We do that part. You answer a few questions and we get out of your way.
Connect your mailbox
Gmail, Microsoft 365, or anything that speaks IMAP. Sign in once. We never see your password. That's between you and your provider.
Hand us your context
Drop in your FAQ, policies, pricing, or a handful of past replies. We turn that into a knowledge base your assistant can quote from. Out loud. With sources.
We tune. You review.
We run shadow mode for 24 to 48 hours: drafts only, nothing sent. You read a few. You tell us what's off. We fix it. Then you go live.
The boring stuff, handled. The important stuff, surfaced.
A small set of useful features, done well. Not a feature buffet.
Drafts in your voice
The assistant writes replies that sound like you, not like a chatbot. We learn from your sent folder and the way you actually talk to clients.
Three modes, your choice
Draft Mode (we suggest, you send), Hybrid (auto-reply for the easy stuff, drafts for the rest), or Full Auto. Switch any time.
Triage that actually helps
Flags the things that need a human (refund requests over a threshold, legal questions, urgent customers) and leaves the rest off your plate.
Knowledge base with sources
Upload your FAQ, policies, contracts, anything. The assistant cites which document it pulled from. No hallucinated policies.
Guardrails that hold
Hardcoded rules the AI can't override. Pricing quotes, legal advice, refunds above your limit: all hand back to you.
Real humans behind it
Something off? Reply to the email Josh sent you. We'll fix it. We're not a help desk that pretends to be.
Your email is sensitive. We treat it that way.
Encrypted in transit and at rest. Per-tenant isolation. Every time we touch your account, you see it in your support log.
- OAuth, not passwordsConnect Gmail or Microsoft 365 through their sign-in page. We never see your credentials.
- Per-tenant encryption keysYour data is encrypted with keys we don't share between customers. Yours stays yours.
- Transparent support accessEvery time we sign in to your account, you see who, when, why, and what they touched.
- Data hosted in Canada & the USPrimary hosting in North America. Full subprocessor list published here.
- One-click kill switchPause AI at any time, from anywhere in the app. Email keeps flowing, the assistant stops.
Your tenant, at a glance
Detailed posture, controls, and incident response → security overview.
Pick a tier. Or just ask us.
One-time setup, then a flat monthly. Every plan covers your whole team: multiple mailboxes, multiple users, one price. Volume too high to fit? We'll quote it.
- Up to 10 mailboxes & 10 users
- 100 emails / day per mailbox
- Draft mode + Hybrid mode
- Knowledge base & guardrails
- Email support, 1 business day
- Up to 25 mailboxes & 25 users
- 150 emails / day per mailbox
- Full Auto-Reply (after 30d)
- Custom guardrails & rules
- Priority support, same-day
- Quarterly tuning calls
- Up to 100 mailboxes & 100 users
- 250 emails / day per mailbox
- Multi-team workflows
- Custom industry templates
- Dedicated Slack channel
- Monthly tuning calls
More than 25,000 emails / day, or more than 100 mailboxes? Talk to us. We'll quote it honestly.
The questions everyone asks first.
Is the AI going to send emails I don't want sent?
Not unless you tell it to. The default is Draft: every reply lands in your queue for you to review before anything goes out. When you trust the results, you can move up to Hybrid (auto-reply on the safe categories you pick, drafts on the rest) or Full Auto. Full Auto-Reply is locked behind a 30-day trust-building period and a checklist, so by the time you flip it, you've seen exactly what it would have sent.
What happens to my emails? Are they used to train AI models?
Honest answer: it depends on the AI model tier you're on. On the standard Starter, Growth, and Scale plans, your emails are sent to a third-party AI model provider that may use them as training data per the provider's own terms. Achieve IT itself doesn't read your emails (every Achieve staff access requires a logged support session and shows up in your Support History), and we don't train our own models on your data. But the provider's training policy is theirs, not ours.
If you need a contractual no-training guarantee, regulated industry, sensitive customer data, competitive-intel concerns, we can put you on a different AI model that won't train on your content. It's a premium tier with custom pricing. Contact us for a quote.
The full data-handling story is in our Data FAQ.
Can I see what the AI is doing on my account?
Yes. Every reply, draft, flag, and pause is logged. Every time someone from Achieve IT signs in to your tenant (for support), you see who, when, why, and what they did, in your Support History. You can't delete those entries. That's the point.
What if it gets something wrong?
Pause it (one click), reply to the email Josh sent you, and we'll fix it, usually same day. We tune the assistant from real cases your business runs into, not from synthetic test data.
Do I have to use Gmail or Outlook?
Those are the easy paths. We also support generic IMAP, which covers Zoho, Fastmail, iCloud, and most custom mail servers. If you're not sure, send us your provider name and we'll tell you in a sentence.
What's the difference between mailboxes and users?
Two independent limits on every plan. A mailbox is an email address you connect to the assistant (like [email protected] or [email protected]). A user is a person who can sign in to the portal to review drafts, edit settings, or manage billing. They don't have to match up. On Growth (25 of each), you could have 5 teammates each owning 5 mailboxes, or 1 teammate owning all 25, or 25 teammates each owning 1, whatever fits your team. Disconnect a mailbox and the slot frees up right away.
Can I cancel?
Yes, monthly. The setup fee isn't refundable once setup is complete, but the monthly is. Cancel any time and we disconnect at the end of the cycle. No retention games, no exit fees.
Stop reading email. Start running your business.
Twenty-minute call. We'll show you the product on your actual inbox, with your actual data, in your actual voice. If it's not a fit we'll tell you.
Book a call with Josh